yellowbowl will exchange or refund products returned in original condition & packaging with a receipt within 14 days.
Money needs to be refunded to same payment as original purchase.
All of our food come with satisfaction guarantee as long as it was returned with more than half bag left in 14 days.

Please email to info@yellowbowl.ca

We will get back to you as soon as possible to arrange pick up with our driver with flat fee of $9.99

• Raw food,
• Final sale items,
• Cat trees / Scratchers,
• Crates, Beds,
• Litter boxes,
• Sanitary items,
• or any used item without manufacture's guarantee.

Any damaged, missing, or errors need to be reported within 24 hours from delivered time.
Any reports made after 24 hours will not be yellowbowl's responsibility.

We guarantee 2 days shipping!
Customers need to be home to receive delivery or leave us delivery instruction to be left out in case no one is home.
(ex; leave at front porch, on stairs. Driver will not be entering private area such as, 'Open the garage and leave inside')

yellowbowl is not responsible for lost or stolen orders once it is left out where customers directed.